Frequently Asked Questions
Everything you need to know about our Swarovski crystal collections
Are the crystals used in your jewelry authentic Swarovski?
Yes, Yalon Swarovski is an authorized partner. We use only genuine Swarovski crystals, known globally for their precision cut, brilliance, and high quality.
How should I care for my Swarovski crystal pieces?
To maintain the sparkle, we recommend cleaning your jewelry with a soft, lint-free cloth. Avoid contact with water, perfumes, lotions, or harsh chemicals that may dull the crystal's shine.
What are your shipping times and costs?
We offer domestic and international shipping. Standard delivery typically takes 3-7 business days. Shipping costs are calculated at checkout based on your location and order value.
What is your return policy?
We accept returns within 14 days of receipt, provided the items are in their original condition and packaging. Please note that custom-made or personalized items may not be eligible for return.
Do you provide a warranty on your products?
Yes, all our products come with a limited warranty covering manufacturing defects. This does not cover damage caused by accidents, improper care, or normal wear and tear.
Can I track my order after it has been shipped?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress in real-time.